Refund policy

Refund & Return Policy

If you are not entirely satisfied with your purchase, we’re here to help. Please contact us directly at Info@bodegacoffee.org.

Items Eligible for Return

• Merchandise purchased directly from our website

• Brewing equipment sold by us

• Bags of coffee or tea only if defective, damaged, or incorrect

Items Not Eligible for Return

• Coffee or tea that is perishable and was delivered correctly

• Products purchased through third-party sellers

• Items paid for fully or partially via a third-party service

Returns

We maintain a 30-day return policy for eligible merchandise and equipment. You have 30 calendar days from the date of delivery to request a return. Items must be unused and in the same condition as when you received them.

For coffee or tea, returns are not accepted due to the perishable nature of the product. If there is an issue such as the wrong item, damaged packaging, or quality concern, please contact us within 7 days of delivery. We will work with you to provide a replacement, refund, or store credit depending on the situation.

To initiate a return, contact our customer service team with your order number and a brief description of the issue.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process a refund to your original payment method. The time it takes for the credit to appear will depend on your card issuer’s policies.

Return Shipping

Returns should be sent to:

Bodega Coffee Roasters
3 Ross Rd
Denver, PA 17517

You are responsible for return shipping costs unless the item is defective or we sent the wrong item. Shipping fees are non-refundable. If a prepaid return label is provided, the cost will be deducted from your refund.